Open role
Customer Success Manager
- Company
- CarsXE
- Location
- Egypt (Remote)
- Employment
- full-time
Job Description
This role is responsible for driving customer retention and growth by managing key client relationships. You'll work closely with existing customers to ensure they are successful with our product, conduct regular business reviews, and identify opportunities for expansion. You'll also be responsible for creating and maintaining a structured onboarding process and handling escalated support issues. This is a part-time position, requiring 20-30 hours per week initially.
Requirements
Proven experience in a customer success or account management role, with a strong focus on retention and revenue growth.Ability to conduct effective quarterly business reviews (QBRs) and manage relationships with a portfolio of customers.Excellent problem-solving skills to handle and resolve escalated support tickets efficiently.Strong communication and organizational skills to develop customer-facing materials and dashboards.Self-motivated and able to work independently in a remote environment.
Salary
$800 - $1,200/month
The company
About CarsXE
CarsXE provides APIs and tools for accessing comprehensive automotive information. Our platform helps businesses and developers build vehicle applications, streamline operations, and make vehicle intelligence easier to integrate.
Our solutions
- Specifications API: decode detailed vehicle specifications
- International VIN Decoder API: decode VINs worldwide
- Plate Decoder API: retrieve vehicle information from a license plate
- Market Value API: retrieve vehicle market values
- History API: retrieve detailed vehicle history reports
- Images API: find images of a vehicle
- Vehicle Recalls API: retrieve recall information using a VIN
- Plate Image Recognition API: recognize license plates in images
- VIN OCR API: extract VINs from images
- OBD Codes Decoder API: interpret diagnostic trouble codes
Our mission
Our mission is to power the automotive ecosystem with reliable, comprehensive, and accessible vehicle data solutions.
CarsXE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Hiring process
A clear path from application to offer
- 01
Find your role
Explore open roles and choose the opportunity that matches your skills and ambitions.
- 02
Apply and connect
Submit your application. We will reach out when your experience aligns with the role.
- 03
Join the team
Complete the interview process and, if selected, receive an offer to join CarsXE.